Privacy Policy
1. Who we are
LuxLends LLC (“LuxLends,” “we,” “us”), a New Jersey limited liability company, provides vehicle leases for business use. We do not offer leases for personal, family, or household purposes.
This policy explains how we collect, use, share, and protect information when you visit our website, request a pre-approval estimate, apply for a lease, or communicate with us. It covers information about the businesses that apply and about the individuals connected to them, including owners, officers, and anyone who will be personally responsible for a lease.
2. Information we collect
Information you give us. Contact details (name, email, phone, address); date of birth; driver’s license number and issuing state; Social Security number; business name and details; employment and income information; the vehicle, price, and terms you are interested in; documents you upload; and messages you send us.
Signature records. When you sign electronically, we keep the exact text you were shown, the name you typed, and the date, time, IP address, and browser information of the signature.
Information from others, with your authorization.
- Your bank, through a bank-connection provider (such as Stripe or Plaid). If you connect an account: account and routing details, account holder names, balances, and transaction history.
- Identity verification providers. The result of a government ID and selfie check and the details on your ID (see Section 5).
- Credit and background reports. Business credit reports, and personal credit, criminal record, and driving record reports on individuals who will be personally responsible for the lease.
- Vehicle and address data. Title and history information for a vehicle, and address validation.
- Dealers. Deal information for a transaction you are pursuing through them.
Automatically. The IP address a form is submitted from and standard server logs, used for security and to prevent abuse.
3. How we use information
- To provide pre-approval estimates and evaluate applications.
- To verify identity and bank accounts, and to prevent fraud.
- To originate, fund, document, service, and collect on leases, including processing payments you authorize.
- To communicate with you about your application or lease.
- To keep required records, meet legal obligations, and respond to legal process.
- To secure, operate, and improve our systems.
We use automated tools, which may include AI-assisted tools, to organize applications, check information, review documents, and draft communications. These tools support our team and can flag an application for review. A person at LuxLends makes every decision to approve or decline an application. If we decline, you will receive a written notice explaining your rights.
We do not sell personal information, share it for cross-context behavioral advertising, or use bank account data for marketing.
4. How we share information
We share information only as follows:
- Service providers that perform services for us under contracts requiring them to protect it and use it only for those services. These include providers of bank connection and identity verification (such as Stripe or Plaid), payment processing, credit and background reports (such as credit reporting agencies and Checkr), cloud hosting and storage, email delivery, address validation, and software and AI tools.
- Dealers, as needed to complete a transaction you are pursuing, or when you ask us to send them your estimate.
- Funding sources and assignees in connection with financing, holding, transferring, or servicing a lease, under confidentiality obligations.
- Insurers and titling agents, as needed to insure, title, and register a vehicle.
- Legal and safety: when required by law or legal process, or to protect rights, prevent fraud, or defend claims.
- Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business.
Bank-connection and identity verification providers handle the information they collect from you under their own privacy policies, which they present when you connect an account or verify your identity. We never see or store your online banking credentials.
5. Identity verification and biometric information
Our identity verification provider verifies your identity by comparing a selfie with the photo on your government ID, which involves a biometric identifier (facial geometry). The provider performs that comparison. LuxLends receives the result and the details on your ID. We do not receive, store, sell, or use your facial geometry. You will be asked for your consent before any capture.
6. How long we keep information
We keep information only as long as needed for the purposes in this policy and to meet legal, regulatory, tax, and audit requirements, then securely delete it or remove what identifies you. Generally:
- Applications that are declined, withdrawn, or not completed: about 25 months after the decision or last activity.
- Leases: for the life of the lease and up to seven years after it ends.
- Payment authorizations: at least two years after they end or are revoked.
- Linked bank accounts: we disconnect access when an application closes or a lease ends; account information we received is kept with the related application or lease record.
- Security and system logs: for limited periods, for security and troubleshooting.
We may keep information longer when the law requires it or when it is needed for a legal hold, dispute, or fraud investigation.
7. Cookies and technology
Our application pages use only the cookies needed to keep your session working. We do not use advertising cookies, tracking pixels, or third-party analytics on our application pages, and we do not allow third parties to collect information about your activity across other websites through them. Because we do not track you across sites, we do not change our practices in response to browser “Do Not Track” signals.
Our services run on cloud infrastructure operated by our service providers. Emails we send may contain secure links unique to your application; please do not forward them.
8. How we protect information
We maintain a written information security program. Data is encrypted in transit and at rest, highly sensitive fields such as Social Security numbers receive additional encryption, and access to production systems is limited to authorized personnel using multi-factor authentication. No system is perfectly secure; if a breach affects your information, we will notify you as the law requires.
9. Your choices and rights
You can ask to access, correct, or delete information we hold about you by emailing hassan@luxlends.com. We will verify your identity before acting. We may keep information where the law requires it, where we need it to complete a transaction you requested, or to prevent fraud or defend legal claims. Depending on where you live, you may have additional rights under state privacy law, including the right to appeal our response to a request; reply to our response to appeal.
California residents: we collect the categories of personal information described in Section 2 for the purposes in Section 3. We do not sell or share personal information.
10. Electronic communications
We provide applications, lease documents, and notices electronically with your consent. You can request a paper copy at no charge.
11. Children
Our services are for businesses and adults. We do not knowingly collect information from anyone under 18.
12. Changes to this policy
We will post changes here and update the effective date and version. If a change materially affects information we already hold, we will notify you directly.
13. Contact us
Questions or requests about this policy or your information: hassan@luxlends.com.